FNBO Direct is a subsidiary of First National of Nebraska, which was founded in 1857. The bank is an online version of FNBO (First National Bank of Omaha), which provides corporate, investment, retail, wealth management and consumer lending services to more than 6.6 million customers nationwide.
Company Headquarters:
First National Bank of Omaha
1620 Dodge Street
Omaha, NE 68197
Website: www.fnbodirect.com
Customer service: 1-877-370-3707
Types of Accounts Available
Because FNBO Direct functions as an online-only bank, it offers fewer services than its brick-and-mortar counterpart. Currently, the Internet bank only offers savings, bill pay/checking account and CD options.
Savings Account
The FNBO Direct Online Savings Account is the bank’s only savings account. It comes with the following requirements and features:
- $1 to open
- No monthly fees
- No minimum balance
- Free online statements
- High interest-bearing variable rate account
- Comes with Popmoney account (allows customers to send money via mobile or email payments or receive and make deposits into FNBO Direct accounts)
BillPay Account (Online Checking)
While FNBO Direct does not offer a traditional checking account, it offers the FNBO Direct BillPay Account, which is an electronic, paperless checking account that includes the following:
- Pay all bills online by sending payments directly to a company or individual from the account
- Set up recurring payments
- Open Popmoney account
- FNBO Direct Visa Check Card that can also be used with the FNBO Savings Account
- Free enrollment in My Deals, which saves money at popular merchants
- Free online statements
To make deposits into the account, money is transferred from the FNBO Direct Online Savings Account or an external bank account. This is a high-interest bearing account.
CD
The FNBO Direct Online CD offers the following:
- Guaranteed earnings
- Interest compounds daily
- Automatic renewal at maturity
- Optional withdrawal of all funds at CD maturity (10 days to withdraw without penalty)
- Free online statements
The CD offers a tiered rate system with the following terms:
- 6 month
- 9 month
- 12 month
- 18 month
- 24 month
- 36 month
- 48 month
- 60 month
Funds are to be added to the CD account by transferring from the FNBO Direct Online Savings Account or an external bank. FNBO Direct does not offer jumbo CDs.
How to Open Account
To open an account with FNBO Direct, you select the tab “Open an Account” then complete the application.
The bank requires the following to open:
- Social Security number or tax ID number
- Driver’s license or ID card issued by a State DMV
- Employment information including employer name, address and phone
- Information about any loans or mortgages you currently hold (used to confirm identity)
- Current bank routing numbers for an account that allows electronic deposits and withdrawals.
After you have submitted your application, the bank will notify you of your approval status. If you’re approved, you will be asked to activate your account, create a user name and password, access your account then transfer funds into your account.
FDIC Insurance and Coverage
FNBO Direct’s deposit accounts are FDIC insured for a combined $250,000 federal insurance limit. The bank will look at all accounts in combination (including accounts held with other FNBO banks) to determine whether a customer has exceeded the limit.
Customer Service
In addition to online FAQs, the bank offers email and phone customer service options. Customers can also mail correspondence to the bank’s P.O. Box. And if there are technical support or Internet fraud issues, the bank offers guided instructions on how to communicate with representatives.
Security
FNBO Direct provides various safeguards to protect against security breaches online, including password protection, encryption, firewalls and automatic timeouts. The site also provides tips on ways customers can protect themselves from phishing scams and other ways a person’s identity can be stolen.
In addition to the deposit accounts, FNBO Direct offers the ExtraEarnings Visa rewards credit card that allows customers to earn points on every purchase they make. Also, the bank offers loan, retirement and savings calculators as well as video tutorials to manage products.
